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Evidence Guide: ICTWEB512 - Administer business websites and servers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTWEB512 - Administer business websites and servers

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain business website and contents

  1. Establish personnel policy and procedures for managing access and changes to aspects of business website
  2. Design and start training program for teaching staff how to use procedures and policies as well as making changes to business website
  3. Evaluate and test site-analysis software on non-live server to verify features and functions are safe for use on live server
  4. Generate site summary reports in line with organisational quality management program or guidelines
  5. Review reports found to have generated security flaws
  6. Check links for functionality and ongoing relevance
  7. Modify web pages according to changing business requirements and analysis of site summary report
  8. Maintain and debug database information according to site and information requirements
Establish personnel policy and procedures for managing access and changes to aspects of business website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and start training program for teaching staff how to use procedures and policies as well as making changes to business website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and test site-analysis software on non-live server to verify features and functions are safe for use on live server

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Generate site summary reports in line with organisational quality management program or guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review reports found to have generated security flaws

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check links for functionality and ongoing relevance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify web pages according to changing business requirements and analysis of site summary report

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and debug database information according to site and information requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain business security of website

  1. Establish security response procedure to control information placed on business website by developers, designers and end users
  2. Develop security plan
  3. Test site security according to organisational requirements of security plan
  4. Maintain site security using information from security vendors and technical media outlets
Establish security response procedure to control information placed on business website by developers, designers and end users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop security plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test site security according to organisational requirements of security plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain site security using information from security vendors and technical media outlets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor business website performance

  1. Select server analysis tools with reference to organisational requirements and range of functionalities requiring monitoring
  2. Determine business website load metrics and performance indicators in line with organisational requirements
  3. Measure business website server performance with server analysis tools
  4. Identify and document business options for performance improvement
  5. Submit website server performance reports to client
Select server analysis tools with reference to organisational requirements and range of functionalities requiring monitoring

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine business website load metrics and performance indicators in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure business website server performance with server analysis tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document business options for performance improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit website server performance reports to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake capacity planning

  1. Determine future peak volumes by measuring page usage and volume access
  2. Develop upgrade program to deal with increasing load and performance issues
  3. Set performance benchmarks to take into consideration possible future scenarios for each load metric
  4. Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting
Determine future peak volumes by measuring page usage and volume access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop upgrade program to deal with increasing load and performance issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set performance benchmarks to take into consideration possible future scenarios for each load metric

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain business website and contents

1.1 Establish personnel policy and procedures for managing access and changes to aspects of business website

1.2 Design and start training program for teaching staff how to use procedures and policies as well as making changes to business website

1.3 Evaluate and test site-analysis software on non-live server to verify features and functions are safe for use on live server

1.4 Generate site summary reports in line with organisational quality management program or guidelines

1.5 Review reports found to have generated security flaws

1.6 Check links for functionality and ongoing relevance

1.7 Modify web pages according to changing business requirements and analysis of site summary report

1.8 Maintain and debug database information according to site and information requirements

2. Maintain business security of website

2.1 Establish security response procedure to control information placed on business website by developers, designers and end users

2.2 Develop security plan

2.3 Test site security according to organisational requirements of security plan

2.4 Maintain site security using information from security vendors and technical media outlets

3. Monitor business website performance

3.1 Select server analysis tools with reference to organisational requirements and range of functionalities requiring monitoring

3.2 Determine business website load metrics and performance indicators in line with organisational requirements

3.3 Measure business website server performance with server analysis tools

3.4 Identify and document business options for performance improvement

3.5 Submit website server performance reports to client

4. Undertake capacity planning

4.1 Determine future peak volumes by measuring page usage and volume access

4.2 Develop upgrade program to deal with increasing load and performance issues

4.3 Set performance benchmarks to take into consideration possible future scenarios for each load metric

4.4 Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain business website and contents

1.1 Establish personnel policy and procedures for managing access and changes to aspects of business website

1.2 Design and start training program for teaching staff how to use procedures and policies as well as making changes to business website

1.3 Evaluate and test site-analysis software on non-live server to verify features and functions are safe for use on live server

1.4 Generate site summary reports in line with organisational quality management program or guidelines

1.5 Review reports found to have generated security flaws

1.6 Check links for functionality and ongoing relevance

1.7 Modify web pages according to changing business requirements and analysis of site summary report

1.8 Maintain and debug database information according to site and information requirements

2. Maintain business security of website

2.1 Establish security response procedure to control information placed on business website by developers, designers and end users

2.2 Develop security plan

2.3 Test site security according to organisational requirements of security plan

2.4 Maintain site security using information from security vendors and technical media outlets

3. Monitor business website performance

3.1 Select server analysis tools with reference to organisational requirements and range of functionalities requiring monitoring

3.2 Determine business website load metrics and performance indicators in line with organisational requirements

3.3 Measure business website server performance with server analysis tools

3.4 Identify and document business options for performance improvement

3.5 Submit website server performance reports to client

4. Undertake capacity planning

4.1 Determine future peak volumes by measuring page usage and volume access

4.2 Develop upgrade program to deal with increasing load and performance issues

4.3 Set performance benchmarks to take into consideration possible future scenarios for each load metric

4.4 Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting

Evidence of the ability to:

evaluate and test site-analysis software

test and maintain website security

design and implement a staff website maintenance training program

monitor website performance

develop an upgrade program to cater for business website performance growth

prepare documentation for:

security plan

training program

website server performance reports

upgrade program.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the notion of bottlenecks in data flow and methods for correction

outline electronic commerce modelling language (ECML)

summarise queuing systems

explain standard generalised markup language (SGML) and associated standards

summarise user request classes

outline the principles of website architecture

summarise website security issues

explain workload metrics.